Aligned to Unit Standard 14348

This course is designed to build confidence and develop the skills necessary to promote a professional image on the telephone and at the front desk.

It covers the following:

  • Telephone answering skills
  • Voice control for greater clarity
  • Recording messages accurately
  • Developing listening skills
  • Dealing with difficult customers
  • Conflict resolution over the telephone
  • Presenting a professional image
  • Client services: speaking to customers¬†