Aligned to Unit Standard -  242821

Personal Management Skills & Practical Management Skills

The following is covered in the workshop.

•    Goal setting
•    Making informed decisions
•    Understanding assertive communication
•    Assertiveness vs aggression
•    Characteristics of communication
•    The essential elements of managing staff
•    Motivating staff
•    Understanding the causes of conflict
•    Dealing with staff conflict
•    Understanding the causes of stress in the workplace 
•    Dealing with stress
•    Analysis of the demands on time
•    Self analysis on time management
•    Ways to improve time management
•    Delegation
•    Understanding the importance of being a team player
•    Leading a team