Aligned to Unit Standard - 13948 

This workshop is designed for managers of small businesses and junior managers of business units in larger organisations. The term business unit in this unit standard implies a small business, cost centre, section or department. Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. 

After this workshop the learner will be able to: 

  • Explaining the need for negotiation skills in business.
  • Explaining the steps in the negotiation process.
  • Applying the steps in the negotiation process to an authentic situation.
  • Explaining strategies that could be used in negotiation. 

The workshop covers the following:  

  • The need for negotiation skills in business.
  • The steps in the negotiation process. 
  • Understanding how to apply the steps in the negotiation process to an authentic work situation. 
  • Understanding strategies that could be used in negotiation. 
  • Identifying different types of closure and knowing when each is suitable.