This workshop is suitable for Junior Managers and Supervisors as it covers aspects ranging from managing staff to personal mastery and it will teach delegates the skills necessary to lead a team effectively.

The workshop is aligned to NQF unit standards but is not a credit bearing workshop due to the fact that it is made up of a combination of unit standards.

  • Personal Mastery
    • Knowledge and understanding of the self
    • Goal setting
    • Making informed decisions
  • Assertiveness
    • Understanding assertive communication
    • Assertiveness vs aggression
    • Learning to be assertive
  • Communication at work
    • Characteristics of communication
    • Barriers to communication
    • Verbal communication
    • Non-verbal communication
  • Managing Staff Performance
    • The essential elements of managing staff
    • Giving and receiving feedback
  • Building Trust
    • Motivating staff
  • Managing Conflict amongst Staff
    • Understanding the causes of conflict
    • Dealing with staff conflict
  • Stress management
    • Understanding the causes of stress in the workplace and personal stress
    • Recognising stress
    • Dealing with stress
  • Time Management
    • Analysis of the demands on time
    • Self analysis on time management
    • Ways to improve time management
    • Organising your day
    • Problem solving
    • Eliminating time wasters
    • Delegation
    • Accountability
    • Personal Efficiency
  • Working as a team
    • Understanding the importance of being a team player
    • Leading a team
  • Ethics in the Workplace
    • Values and belief systems and how they influence behaviour
    • Personal ethics and the impact on individual behaviour and relationships
    • Ethical behaviour in a business context
    • Techniques for dealing with ethical issues
  • Participating in Meetings
    • Preparing for meetings
    • Participating effectively in a meeting
  • Managing Diversity
    • Understanding diverse cultures in the workplace.
    • Managing diverse cultures