Aligned to Unit Standard 116945

This course is suitable for staff who communicate at any time though Email

This course covers: 

  • Identifying the recipient and selecting the appropriate tone, style and register
  • Selecting the appropriate format for the recipient
  • Structuring the e mail as a formal or informal correspondence
  • Using the correct spelling and grammar
  • Using the appropriate greetings
  • Understanding the significance of font, abbreviations and capitals
  • How to reply to an e mail
  • When to ‘reply’, or ‘reply all’; when to CC, and to whom
  • Avoiding misunderstandings
  • Appropriate and inappropriate forms of e mail
  • How to protect the security of mail recipients

 Course duration: Half a day