Aligned to Unit Standard - 114226 

The purpose of this workshop is to teach learners to identify and manage the resolution of personal conflict between persons or parties in the work environment.

This workshop covers the following:

  • Understanding the causes of conflict
  • Different types of conflict
  • Conflict provoking behaviour
  • How to stay calm in conflict situations
  • The symptoms and reactions of conflict
  • Understand your personal conflict style and how to deal with it
  • Interpreting non vocal cues
  • Communication skills – understanding assertive communication
  • Breaking barriers and preventing conflict etc.
  • Conflict and culture

This will enable learners to:

  • Describe the main sources of conflict
  • Explain appropriate techniques in conflict management
  • Describe the appropriate action plan and strategies to manage conflict