Administration & Sales Workshops

These workshops are designed to assist staff who work in an administrative capacity ranging from reception to sales. Each workshop can be customised to suit the needs of the organisation and, while the workshops are aligned to unit standards, modules are interchangeable for example; one can combine reception skills with assertive communication and client care with sales

Negotiation Skills

This workshop is designed for managers of small businesses and junior managers of business units in larger organisations. The term business unit in this unit standard implies a small business, cost centre, section or department. Junior managers include, but are not limited to team leaders, supervisors, first line managers and section heads. 

Telesales techniques

This comprehensive half day workshop is very effective for those who are involved in outbound sales. It is suitable for Sales staff who rely on the telephone for sales and Telesales personnel. . 

Participating in meetings and taking effective minutes 

This workshop is designed for any staff member who is required to take minutes at a meeting

Time Management 

The workshop introduces learners to time management that will enable them to be efficient workers in a selected business sector. The focus is on knowledge, skills, values and attitudes in relation to the learner`s own context and experience of the world of work. 

Supersecretary Workshop

This workshop is suitable for administration staff and personal assistants. It is designed as a refresher workshop to up skill staff.

Email etiquette

E-Mail has become the standard method of communication between companies and their clients and within the office itself. This course is suitable for staff who communicate at any time though e mail.

 Effective Report Writing

This workshop is intended for all persons working in organisations who are responsible for presenting information in report format. 

Communicating in a Business environment 

Use grammatical structures and writing conventions to produce coherent and cohesive texts for specific contexts

Telephone Skills & Front Desk Reception

This course is designed to build confidence and develop the skills necessary to promote a professional image on the telephone and at the front desk.