Reception Skills and Email Etiquette

22/07/2016 08:30 to 22/07/2016 16:30

CorporateWise Dbn
Durban, South Africa

Ticket Type Sales End Price Quantity

Telephone Skills & Front Desk Reception

This course is designed to build confidence and develop the skills necessary to promote a professional image on the telephone and at the front desk.
 
It covers the following:

  • Telephone answering skills
  • Voice control for greater clarity
  • Recording messages accurately
  • Developing listening skills
  • Dealing with difficult customers
  • Conflict resolution over the telephone
  • Presenting a professional image
  • Client services: speaking to customers

Email Etiquette

Email has become the standard method of communication between companies and their clients and within the office itself. This course is suitable for staff who communicate at any time through email. 

This course covers: 

Identifying the recipient and selecting the appropriate tone, style and register

Selecting the appropriate format for the recipient

  • Structuring the email as a formal or informal correspondence
  • Using the correct spelling and grammar
  • Using the appropriate greetings
  • Understanding the significance of font, abbreviations and capitals
  • How to reply to an email
  • When to ‘reply’, or ‘reply all’; when to CC, and to whom
  • Avoiding misunderstandings
  • Appropriate and inappropriate forms of email
  • How to protect the security of mail recipients


 

Where

CorporateWise Dbn
63 O R Tambo Parade
    Durban KZN 4001
    South Africa

When

From 22/07/2016 08:30 (
Africa/Johannesburg
)
To 22/07/2016 16:30 (
Africa/Johannesburg
)

Organiser

CorporateWise
021 685 0146
0865666130
info@corporatewise.co.za

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