Reception Skills and Email Etiquette

15/09/2015 08:30 to 15/09/2015 16:30

Cape Town Chamber of Commerce
Cape Town, South Africa

Ticket Type Sales End Price Quantity
2250.00 2250.0 ZAR

Telephone Skills & Front Desk Reception

This course is designed to build confidence and develop the skills necessary to promote a professional image on the telephone and at the front desk.
It covers the following:

  • Telephone answering skills
  • Voice control for greater clarity
  • Recording messages accurately
  • Developing listening skills
  • Dealing with difficult customers
  • Conflict resolution over the telephone
  • Presenting a professional image
  • Client services: speaking to customers

Email etiquette

E-Mail has become the standard method of communication between companies and their clients and within the office itself. This course is suitable for staff who communicate at any time though e mail. 

This course covers: 

  • Identifying the recipient and selecting the appropriate tone, style and register
  • Selecting the appropriate format for the recipient
  • Structuring the e mail as a formal or informal correspondence
  • Using the correct spelling and grammar
  • Using the appropriate greetings
  • Understanding the significance of font, abbreviations and capitals
  • How to reply to an e mail
  • When to ‘reply’, or ‘reply all’; when to CC, and to whom
  • Avoiding misunderstandings
  • Appropriate and inappropriate forms of e mail
  • How to protect the security of mail recipients


Cape Town Chamber of Commerce
Louis Gardner Street
    Cape Town WC 8000
    South Africa


From 15/09/2015 08:30 (
To 15/09/2015 16:30 (


021 685 0146

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