Reception Skills and Email Etiquette

28/07/2015 08:30 to 28/07/2015 16:30

Cape Town Chamber of Commerce
Cape Town, South Africa

Ticket Type Sales End Price Quantity
2250.00 2250.0 ZAR

Telephone Skills & Front Desk Reception

This course is designed to build confidence and develop the skills necessary to promote a professional image on the telephone and at the front desk.
It covers the following:

  • Telephone answering skills
  • Voice control for greater clarity
  • Recording messages accurately
  • Developing listening skills
  • Dealing with difficult customers
  • Conflict resolution over the telephone
  • Presenting a professional image
  • Client services: speaking to customers

Email Etiquette

Email has become the standard method of communication between companies and their clients and within the office itself. This course is suitable for staff who communicate at any time through email. 

This course covers: 

Identifying the recipient and selecting the appropriate tone, style and register

Selecting the appropriate format for the recipient

  • Structuring the email as a formal or informal correspondence
  • Using the correct spelling and grammar
  • Using the appropriate greetings
  • Understanding the significance of font, abbreviations and capitals
  • How to reply to an email
  • When to ‘reply’, or ‘reply all’; when to CC, and to whom
  • Avoiding misunderstandings
  • Appropriate and inappropriate forms of email
  • How to protect the security of mail recipients



Cape Town Chamber of Commerce
Louis Gardner Street
    Cape Town WC 8000
    South Africa


From 28/07/2015 08:30 (
To 28/07/2015 16:30 (


021 685 0146

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