Professional Telephone Skills | CorporateWise

Professional Telephone Skills

09/03/2017 08:30 to 10/03/2017 13:30

CorporateWise Events - CT
Cape Town, South Africa

Ticket Type Sales End Price Quantity

Process Incoming and Outgoing Telephone Calls (SAQA Unit Std No. 7790)
NQF Level: 3
Credits: 3

The objective of this credit bearing training session is to enable the user to become more proficient in their telephone handling and to present a professional image to the caller. This includes individual use as well as the relaying of messages for others. 

  • Introduction : Communication on the telephone
  • Importance of Body Language
  • Difference between a private phone and switchboard
  • Telephone etiquette
  • Handling incoming calls
  • Looking for a telephone number
  • Non-disclosable information
  • Dealing with abusive callers
  • Dealing with emergency situations
  • Ability to learn from actions and to adapt performance


CorporateWise Events - CT
Strand Tower Hotel
    Strand Str
    Cape Town WC 8000
    South Africa
021 685 0146


From 09/03/2017 08:30 (
To 10/03/2017 13:30 (


021 685 0146

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