Powerful Office Administrators

07/09/2016 08:00 to 07/09/2016 16:00

CorporateWise Events - CT
Cape Town, South Africa

Ticket Type Sales End Price Quantity

CorporateWise

Enhancing performance

The support provided by an administrative professional is vital to any organisation’s ability to achieve its goals and objectives. 

Today, most senior managers expect administative professionals to have leadership and management skills in order to set their own administrative priorities. In addition, they must have skills to manage all contacts, create, store and retrieve documents, plus a broad variety of other administrative skills. To do all of this successfully, they need to have strategic insight and be able to innovate better processes. At the same time, they must be tactical, process-oriented, and driven toward continuous improvement. This comprehensive seminar gives delegates a wide range of skills to help them handle any work challenge with greater confidence and effectiveness. Delegates will not only leave with an action plan of best practices to apply immediately on the job, but have a fun filled day doing so.

Benefits

Delegates attending this workshop will be able to:

  • Manage changing roles and responsibilities whether working with bosses, peers, team members or customers
  • Meet dynamic work expectations by expanding their proactive capabilities 
  • Clearly and confidently communicate and negotiate to manage conflicts and achieve results 
  • Apply emotional intelligence and effective listening practices to their jobs 
  • Use strategic diplomacy to handle office politics, difficult people and demanding situations
CorporateWise
CorporateWise

Who should attend

Experienced administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers.

Delegates will be taught how to:

Apply skills and strategies to manage personal and professional change dynamics .

Bring about change even when faced with resistance

Apply a systematic approach to plan and engage others in the change process

Manage roles, responsibilities, and authority to meet goals 

Identify and support differing work style preferences using new skills and best practices

Recognise and proactively use critical thinking to support achievement of team-based goals

Apply a spectrum of priority setting and time management strategies to proactively accomplish skills

Incorporate emotional intelligence and effective listening to prepare to be an effective colleague, partner and leader

Apply assertive communication using verbal and nonverbal behavior

Exhibit confidence and influence using tested presentation models

Analyse conflict, office politics, and interactions with difficult people and Define the sources of conflict in the workplace

Negotiate to empower themselves and others to achieve goals

Our Approach

CorporateWise combines instructor-led training with online pre- and post-workshop assessments, tune-up courses and other resources to maximise training goals. Through a blend of proven instructor-led seminars and powerful online technology, CorporateWise provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the workshop participant.

CorporateWise

Where

CorporateWise Events - CT
Strand Tower Hotel
    Strand Str
    Cape Town WC 8000
    South Africa
021 685 0146

When

From 07/09/2016 08:00 (
Africa/Johannesburg
)
To 07/09/2016 16:00 (
Africa/Johannesburg
)

Organiser

CorporateWise Events - CT
021 685 0146

Social Stream

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