Assertive Communication for Debt Collection

29/09/2015 08:30 to 29/09/2015 16:30

Cape Town Chamber of Commerce
Cape Town, South Africa

Ticket Type Sales End Price Quantity
Subscription
2250.00 2250.0 ZAR

This course is aligned with Unit Standard 11606

The workshop covers the following: 

  • The process and back ground of communication 
  • Barriers to communication – their telephonic impact 
  • Status
  • Intercultural and inter gender communication 
  • Voice and voice production 
  • Tone, pitch, pace
  • Listening skills 
  • Body language – the importance of body language over the phone 
  • Assertive expression 
  • Assertive goals
  • “I” messages 
  • Telephone techniques for: 
  • Problem calls/anger management
  • Passive & passive/resistance
  • Avoiders
  • Gatekeepers
  • Responding to criticism
  • Acknowledgement
  • Clouding
  • Getting the commitment 
  • Stress facts

Where

Cape Town Chamber of Commerce
Louis Gardner Street
    Cape Town WC 8000
    South Africa

When

From 29/09/2015 08:30 (
Africa/Johannesburg
)
To 29/09/2015 16:30 (
Africa/Johannesburg
)

Organiser

CorporateWise
021 685 0146
0865666130
info@corporatewise.co.za

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