Assertive Communication

06/10/2015 08:30 to 06/10/2015 16:00

Strand Tower Hotel
Cape Town, South Africa

Ticket Type Sales End Price Quantity
2250.00 2250.0 ZAR

Aligned to Unit Standard - 9506 

The purpose of this workshop is to teach learners to identify
assertive behaviour, realise the value thereof and practice
some assertiveness techniques.

Delegates who complete this course will be able to: 

  • Identify assertive behaviour and discuss the advantages, 
  • understand the importance of assertiveness as an important tool to use to communicate effectively
  • use different techniques to be assertive

This course looks at the process and background of communication and how to
communicate effectively using assertive techniques and covers the following:

  • Understanding the process of communication and structuring messages
  • Understanding outcomes required in communication and how to achieve them
  • Improving communication techniques by opening your own communication – Johari Window
  • Understanding what motivates you and others and incorporating this into the
    communication process – communication style
  • Exploring emotional intelligence and how it affects communication
  • Learning to communicate assertively, controlling emotions and with empathy
  • Assertive communication techniques – effective use of “I” messaging
  • Positive and negative language – affect or influence
  • Relationship building – recognising trust traps and learning how to avoid them
Also included:
  • Voice and voice production
  • Listening skills
  • Body language
  • Stress facts
This includes Tea/Coffee, a buffet lunch and all training material.


Strand Tower Hotel
Strand Str
    Cape Town WC 8001
    South Africa
021 6850146


From 06/10/2015 08:30 (
To 06/10/2015 16:00 (


021 685 0146

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